You will need to contact the ticket provider you purchased your ticket from, we as the promoter are unable to deal with individual ticket enquiries. Their customer service details are below.
You will need to contact the ticket provider you purchased your ticket from, we as the promoter are unable to deal with individual ticket enquiries.
No, due to our anti-touting policy which can be found here, all E-Tickets cannot be re-sold on the secondary market. Anyone found to be re-selling their ticket will get their tickets cancelled without refund and will be refused entry into the festival site.
No, due to our anti-touting policy which can be found here, Forbidden Forest E-Tickets are UNIQUE TO EACH ATTENDEE thanks to a unique barcode. The name on your E-Ticket must match the name of your ID.
No, due to our anti-touting policy which can be found here, tickets purchased via Ticketswap are not valid for entry. Each e-ticket is unique to the purchaser and the name on the e-ticket must match the name of your photographic ID. Tickets should only be purchased through the official ticket outlets (Forbidden Forest website/Vivenu/Paylogic/Skiddle/Big Green Coach). Anyone who purchases a ticket on Ticketswap will be turned away. As our T&Cs clearly state, tickets are not allowed to be resold on the secondary market and anyone found doing so can have their tickets cancelled without refund. Tickets are personalised to each ticket holder and a valid photo ID needs to match the name on the ticket to gain entry.
No, tickets are non-refundable.
Yes. Tickets bought via the Forbidden Forest website will be eligible for payment plans. Please ensure your account has enough funds to cover each payment each month.
