If you need to login to your Vivenu account to check the current status of your payment plan or update your card details etc, please visit https://ticketing.forbidden-forest.co.uk and click the login button at the top right of the page. Once you are logged in, you will be able to view items such as tickets, orders, payment plans etc and make any necessary amendments.
No worries if you didn’t personalize your tickets right after purchase! It’s super easy to take care of it now.
Here is a simple, step-by-step guide for all tickets purchased via Vivenu:
1. Find Your Confirmation Email: Open the order confirmation email you received from us.
2. Click “View Order”: Inside the email, you’ll find a link or button that says “view order”—click on it!
3. Access Your Order Details: This will take you to your order confirmation page, where all your purchased tickets are listed.
4. Look for “Personalization Required”: For any ticket that still needs your details, you will see a clear note stating “Personalization Required” next to it.
5. Click and Enter Your Details: Simply click on that specific ticket and fill in the required personalization data.
That’s it! You’re all set to enjoy the event!
It’s okay if you’ve missed a payment installment! The Vivenu system is designed to handle this automatically:
Automatic Re-attempts: The system will repeatedly try to collect the outstanding funds from your account.
Next Attempt: In most cases, the charge will be re-attempted approximately 2 days later.
Please make sure the necessary funds are available in your account, and the payment should be successfully processed on the next attempt!
Want to get ahead and pay off your remaining balance now? It’s quick and easy!
Here are the steps to settle your payment plan ahead of schedule:
1. Find Your Confirmation Email: Open the order confirmation email in your inbox.
2. Click “View Order”: Select the “view order” button or link.
3. Log Into Your Account: Sign in to your customer account using the Login button (typically located in the top-right corner).
4. Go to “Payment Plans”: Navigate to the “payment plans” section.
From this section, you can fully manage your payment schedule and select the option to pay all outstanding installments early!
If you purchased your ticket in November 2025 or later and would like to request an
upgrade, please follow these simple steps to contact our support team:
1. Open your original order confirmation email from Vivenu
2. Select the “view order” button or link within the email.
3. On your order page, look for and click the “contact support” option.
4. Start Your Request:
Select your reason for inquiry from the existing general questions.
Scroll down to the bottom of the list and click “contact our support team”.
5. Complete the Support Form:
A support request form will open. Please enter your first name, last name, email address, and clearly state what you would like to upgrade.
6. Await Confirmation:
Following successful submission, you will receive a confirmation to your registered email address.
You will also be notified via email once the Vivenu Support Team has replied to your request. They will get back to you as soon as possible!
If you purchased an Early Bird ticket, please get in touch with us at info@forbidden-forest.co.uk for more information. If you purchased your ticket via Paylogic or Skiddle, please email us at info@forbidden-forest.co.uk for more information.
You will need to contact the ticket provider you purchased your ticket from, we as the promoter are unable to deal with individual ticket enquiries. Their customer service details are below.
You will need to contact the ticket provider you purchased your ticket from, we as the promoter are unable to deal with individual ticket enquiries.
No, due to our anti-touting policy which can be found here, all E-Tickets cannot be re-sold on the secondary market. Anyone found to be re-selling their ticket will get their tickets cancelled without refund and will be refused entry into the festival site.
No, due to our anti-touting policy which can be found here, Forbidden Forest E-Tickets are UNIQUE TO EACH ATTENDEE thanks to a unique barcode. The name on your E-Ticket must match the name of your ID.
No, due to our anti-touting policy which can be found here, tickets purchased via Ticketswap are not valid for entry. Each e-ticket is unique to the purchaser and the name on the e-ticket must match the name of your photographic ID. Tickets should only be purchased through the official ticket outlets (Forbidden Forest website/Vivenu/Paylogic/Skiddle/Big Green Coach). Anyone who purchases a ticket on Ticketswap will be turned away. As our T&Cs clearly state, tickets are not allowed to be resold on the secondary market and anyone found doing so can have their tickets cancelled without refund. Tickets are personalised to each ticket holder and a valid photo ID needs to match the name on the ticket to gain entry.
No, tickets are non-refundable.
Yes. Tickets bought via the Forbidden Forest website will be eligible for payment plans. Please ensure your account has enough funds to cover each payment each month. You can find out more information about our Payment Plans below.
